your questions answered

If you are suffering from a UTI, please visit us in person - an appointment is not necessary for this issue and we welcome you to visit us during the day.  Please bring your care card with you.

Any sudden infections (ears, throats etc) will be triaged on an urgent basis.  Sick children will receive priority bookings.

Prescription renewals are provided for Dr. Chew's patients on Tuesdays by telephone only.  Please book at least 14 days in advance for these appointments.

  Email us at wsclinicreception@gmail.com to request an appointment.

Our staff and Doctors provide care to over 12,000 registered patients whom we provide care for and we add to that list of patients daily. 

 Having a family Physician is a privilege.  If you have a family Physician, we encourage you to seek treatment from them before contacting our clinic as the majority of the patients in our care do not have a family physician and have no other option than to access a walk-in clinic for their medical care.  If your family Physician is unable to provide you with an appointment, please email us and we will book you the next available appointment.

Although we are unable to provide you with a 'Family Physician' we are happy to provide a 'home base' for you and your family's medical needs until you are successful in finding a family Physician.

If you have a family Physician we encourage you to contact them first to book an appointment with them prior to calling our clinic. 

We offer in-person appointments to patients who registered with us between April 1, 2021 and December 31, 2021. 

  We are able to treat UTI's, strep throats, ear syringes, drivers and insurance exams in-person on a limited basis.  Please enquire about one of these appointments.  

We are happy to provide telephone appointments for prescription renewals to patients who were not previously registered. 

Island Health owns and operates multiple Urgent and Primary Care Clinics throughout Victoria who have Physicians available for Primary care.  Please visit Island Health's website to locate the clinic nearest to you.

We are accepting appointment requests through email at wsclinicreception@gmail.com 

Please allow us 24 hours to respond to your email.

 Please note that 24 hours notice is required to cancel an appointment.  Failure to cancel a confirmed appointment with less than 24 hours notice, or missing your appointment, may result in a charge of $85.00 and your ability to book future appointments with the clinic will be under review.
 

    811 is a 24/7 direct line to a 

 Registered Nurse who is able to assist you with medical questions and we will direct you to call 811 if we feel your call may benefit from that service so we can keep our lines for appointment bookings only.  811 also has access to a dietician and a Pharmacist who will be available to answer questions regarding diet and your prescription medications.

We know that your medical needs don't  always allow for a pre-planned appointment however, we recommend booking an appointment in advance as our same day availability is limited to sudden unexpected urgent medical conditions such as sick children, infections, sprains/strains and urinary tract infections and Physician availability.

 Each appointment, whether it is an in-person or a phone appointment, is 10 minutes in length and is meant to address one medical condition and a prescription renewal.  

 If you have multiple medical concerns, they are best addressed in multiple separate 10 minute appointments and we are happy to pre-arrange those appointments for you.

  10 minutes goes by quickly so please do your best to communicate your most immediate concern at the time of your visit.

All prescription renewals require an appointment with the physician and these appointments are booked in advance. 

After your visit, your Physician faxes your prescription to your Pharmacy via a secure fax system which processes faxes in a queue and may take up to 2 hours to reach your Pharmacy.  

If you require your prescription immediately, you are welcome to pick it up in-person at the clinic.  You will need to provide photo ID for this.

We are unable to give your prescription to anyone other than the patient unless prior arrangments have been made.

 If you find that you have run out of your prescription, your pharmacist may be able to provide you with a small supply of your medication on an emergency basis until you are able to have an appointment with a Physician. 

 We do not prescribe opioids or benzodiazepine medications.  

It is recommended that you contact your Pharmacist to confirm receipt of your prescription and enquire as to when it will be ready for you to pick up.

If you have multiple prescriptions and only need to fill a few of them, it is important that you contact your Pharmacist to let them know which ones you want and which ones can wait.  Your help with this is greatly appreciated by your Pharmacy team who are experiencing staff shortages and a backlog of prescriptions.